Customers are looking to connect with organizations in more ways than ever before. In fact, Gartner’s recent edition of the Magic Quadrant for Web Content Management declared that “three trends have altered the Web Content Management (WCM) market since 2011: social media, mobile computing and the inclusion of WCM in more comprehensive solutions oriented toward online channel optimization.” To address this trend, Pitney Bowes Software has recently teamed up with web....