LISTEN TO THIS ARTICLE
0:00 / 0:00

Around 2005, Overstock.com was faced with a decision. Having experienced steady growth in the past eight years, their IT and customer care organizations were beginning to experience some strain. They decided to make changes, and they turned to Genesys | Echopass. Added Flexibility and Streamlined Customer Service One area of change was to add flexibility. Read More >

Join Now

Most Popular

View All
Supplier Perspectives | The Loyalty Tech Stack: Building the Foundation for What Comes Next
Supplier Perspectives | The Loyalty Tech Stack: Building the Foundation for What Comes Next
Leaders in Customer Loyalty: Supplier Voices | How Tillo’s Connected Ecosystem Helps Lessen Friction in the Loyalty Space
Leaders in Customer Loyalty: Supplier Voices | How Tillo’s Connected Ecosystem Helps Lessen Friction in the Loyalty Space
Getting Strategic About Incentives: Building Value Through Promotions and Loyalty Programs
Getting Strategic About Incentives: Building Value Through Promotions and Loyalty Programs

Webinars & Member Meetings

17
Sep
MEMBER MEETING | 12:00PM ET
Mobile App Compliance: The Must Know Requirements and Risks
1
Oct
WEBINAR | 1:00PM ET
Winning Gen Z Loyalty: How Leading Brands Are Evolving Customer Engagement for the Next Generation
View All Webinars | View All Member Meetings

Industry News

View All
How Domino’s app redesign went wrong and what CX leaders can learn
Sep 11, 2026
Cash App Pilots No-Fee Business Tools for Sole Proprietors
Sep 11, 2026
Instacart, Shipt launch AI-powered shopping assistants
Sep 11, 2026