Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. This is one of our key events of the year and it’s getting bigger and better every time. This year, over 70 industry professionals and Confirmit team members joined forces to focus on our theme for the year – “Moments of Truth – Measuring and Responding to Customer Feedback When It....