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When or Why Would You Need to Hire a Business Coach? Customer-centricity seems to be the new buzzworthy topic in boardrooms. But a customer “obsessed” culture is not created overnight. One way to accelerate through the change curve is to bring in a coach to ensure that the organization has the right guidance, support and focus needed to create the new customer-centric way of being. A change toward customer-centricity starts with your people committing to making changes on....