Running an errand at your local bank branch is no more necessary than slapping stamps on envelopes to pay your bills. There are better, easier ways to bank, and lots of people know it — people who will flock to the bank that offers the most convenient and personalized services across online, mobile and other channels.
This is the omnichannel banking experience.
“The Internet and mobile apps have whisked away the captive consumers who once frequented local branches,&rdquo....