We’ve recently launched our Public Sector Practice, based in Washington, D.C., with a focus on empowering government agencies and employees to treat citizens more like customers. My team and I have decades of experience in both customer experience and the public sector, working in Financial Services, Retail, Hospitality, High Tech, Health, Intelligence, Defense, and B2B. Given the recent legislative proposal of the Federal Customer Experience Act of 2017, as well as the creation of the White....