Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations”. We were very lucky to have this event hosted by our client, Be The Match, in their state of the art offices in Minneapolis. Joy King, Executive Director of Be The Match Foundation and Linda Abress, VP of Donor Services kicked off the event by explaining the Be The Match organization, which matches patients requiring a bone....