The DAM Habit
Habits can be a detrimental lot.
Every business has its example. Some process established at an earlier point in time gets locked in as “just the way we do this.” Initially everyone recognizes flaws with the process but over time brains switch off. When a new employee asks why things are done this certain way, the standard response often becomes, “who knows why it’s that way? Crazy huh?”
Sometimes the problem is a design flaw....