Here are a few loyalty links that caught my eye this week.
1. Customer Loyalty Lessons From The NHL — Business 2 Community
What companies can learn from hockey team loyalty.
2. It’s not you. It’s your customer service. — The Globe And Mail
The author shares some classic and inexpensive ways to keep customers coming back.
3. Checking In After Checkout — The New York Times
How hotels are monitoring customer feedback and experience....