You know this already. Little stuff delivered well by your service team can create loyal customers. Recent experiences reminded of the power of “the simple.”
My daughter and I were shopping at Nordstrom for a pair of shoes. They were actually flip flops for her and priced much higher than normally purchased. The saleswoman was classic Nordstrom. She found the right size in the right color in the back. My daughter was questioning if this was the right size and she gave her....