If you've been following our new video series, you've just read about how to organize your preference center and you know that it's crucial to think from the customer's point of view.So as you unroll facets of preference management and begin to listen, remember and respond, don't forget to think about all you're offering your customers and what that means for them. These initial conversations lay the groundwork for a lifetime of value to them, not (just) your company. By being human in a....