Recently, a perspective new client asked me, “If I have a question or issue, who will answer the phone when I call?” As the leader of SoundBite Communications’ client services group, I ensured him that we provide our clients with creative strategies and best practices that lead them to success. His question, and my answer, started me thinking about the common thread that runs between all members of the SoundBite Communications team, and of course, the 1972 Bill Withers....