To an enterprise, there is nothing more important than loyal, satisfied customers. Businesses lose billions every year to customer defections. In the banking industry, the boutique consulting company cg42 calculated that in 2013 the top 10 US retail banks are projected to lose $92 billion in deposits and $5 billion in revenue from customer attrition1. Attrition is a major problem with wireless carriers, cable companies, insurance carriers, retailers, membership organizations, and other....