Communication with guests is always important, but during times of change, transition or challenge, it’s paramount. With so many businesses having to totally rethink their standard approach due to the Covid-19 outbreak, the Paytronix team has compiled a list of communication best practices.
Exercise empathy
This is a scary time for everyone – including your guests. Make sure they know you’re a brand they can trust by being transparent about your operational changes, safety precautions, and....