Change can be overwhelming for people. This sentiment is expressed when someone is either moving to a new location, there is an iOS update or when banks merge, but the general consensus is that change is undesirable.
Bank customers, especially, are making it known that mergers are disagreeable.
According to a Gallup study on 9,220 adults, mergers may alienate once-loyal customers. Financial institutions, with little customer engagement, could experience the greatest loss....