CRMXchange Virtual Conference: Quality Assurance and Analytics
June 1-4; Online Webinar
Verint’s Donna Denehy, director, enterprise workforce optimization, will present “Have You Listened to Your Customer Today?” at 2 p.m. ET on June 1. She will explore how recording, analytics and customer feedback are all involved in the ongoing transformation of quality. Session attendees will learn how to better understand how quality sampling continues to evolve, the importance of....