Verint has been in the forefront of Workforce Optimization (WFO) for well over a decade. As pioneers in the space that brought together the core pillars of Workforce Management, Call Recording and Quality Management, we have seen—and helped drive—change in the market as guided by the requirements of customers.
Gartner has recently recognized Verint as a Leader positioned Highest in Execution and Furthest in Vision in its newly published Magic Quadrant for Customer Engagement....