You’re trying your best but things don’t always go right with your customers.
You send an email thanking them for their purchase, but they’ve already returned the item due to an issue with the product. Instead of sending that thank you email, what if you were able to send them an offer asking for a chance to earn back their trust before the credit even hit their account?
You identify a high value customer who hasn’t visited your franchise in a few months, so you send out a voucher for one....