This article first appeared in COLLOQUY’s Asia Pacific Report: Disruption at Lightning Speed in February 2017.
To generate better loyalty, they must embrace a top-to-bottom commitment to better experiences.
Take the money and run: That seems to be the customer relationship principle for many banks in Australia. It has been my experience that the retail banks in the Australia/New Zealand region have spent very little effort getting to know their clients.
Perhaps this isn’t entirely....