Have you tried including remote attendees at your face-to-face Customer Advisory Board (CAB) meetings with little success? You're not alone. We have tried it at two different client meetings, based on client specs, and had what I would rate as average success. The two different call-in formats we tried were 1) a conference call bridge, and 2) WebEx with individuals who had web cams.
The Challenges
As we all know, what makes Customer Advisory Board meetings great....