Here's how Fran Horowitz-Bonadies, chief executive officer, Abercrombie brand/Hollister & Co. describes consumer communication in 2017:"For the past year, we spoke to one-and-a-half million consumers on what they are looking for in their shopping experience… There's been almost a 180-degree turn on making sure we keep the customer at the center of everything we do. It's been [our] most important singular focus…"But, it's not only about keeping customers at the center of your....