Employees embody the customer experience every time they interact with a customer, design a product, or create a new process. That means an investment in your employees is an investment in your customers. Yet, many companies are struggling to connect with their employees: Less than 30% of employees feel that they are highly engaged by their employer (Temkin Group 2015 Report).
How can companies overcome the employee engagement challenge to drive better customer experience (CX)? You....