Can caller verification really become “frictionless”? Spending 45 seconds answering security questions is friction that can turn off customers and add to agent handle time. To aid in the reduction of friction and cost, mining phone calls for actionable intelligence can help easily and securely verify callers.
You probably know how this scenario goes. You call your bank, and after 45 seconds of providing your account number, mother’s maiden name, date of birth, street....