Customer empathy is a valuable quality for any customer-centric company. At the level of individual interactions, it helps you understand the keys to better service — treating customers how they’d like to be treated in addition to just meeting their needs. At the enterprise level, it drives smarter problem-solving, allowing teams to notice challenges and create solutions that might not otherwise have been apparent.
But customer empathy isn’t as easy to foster as we would like.
Empathy isn’t....