As the Chief Marketing Officer at Medallia, Marc Vanlerberghe is helping the company—and its customers—navigate a new frontier in customer experience. In a conversation with Molly Stark, Marc explains what intrigued him about Medallia, how he’s applying his experience from a decade at Google, and his role as a “creative energizer” for his team.
First, give us a quick overview of what Medallia does.
We help our customers solve a problem every company is facing, which is how to become truly....