If you ask the average American citizen to cite organizations that embody innovation and remarkable customer experiences, Apple, Google, and Amazon are far more likely to be named than the U.S. government. That didn’t sit well with Aneesh Chopra, the nation’s first chief technology officer (CTO), who served from 2009 to 2012. When Chopra delivered the keynote address at SAP’s Future of Government event in Washington, D.C., last week, he encouraged his former public sector colleagues to....