By Siobhan Miller, Solutions Marketing Director, Speech Analytics, Verint® Systems*This is reposted from http://www.verint.com/verint-blog/Many organizations don’t realize it, but they have a potential gold mine of customer feedback at their fingertips. The sheer volume of data and the manual processes required to extract it has prevented them from uncovering this useful information. But the recent advent of speech analytics technologies has changed that. There is now a way to glean valuable....