By Sam Yen, Chief Design Officer, SAP
Design Thinking is a foundation of any successful, innovative company.
It is a process for creating new and innovative ideas for solving problems, and can be one of the most effective approaches for resolving issues that require deep understanding of root causes and varying perspectives. The process features open and, at times, divergent thinking (no wrong ideas!) to embrace ambiguities and alternative paths. It also requires teamwork, genuine empathy....