Ya’ll have heard of empty nesters but this week we wanted to chat a little bit about eager nesters. We have a group of eager nesters that joined our company about a month ago to take calls for a leading airline. As part of their training and orientation, they are currently “nesting” in our contact center. Marisha, Terri, Shona, Marlon, Jessica, Erin, Kent, Steve, Meryssa and Dana – You are about to....