As a follow-up to the poll I ran on the LinkedIn group for CAB.org last month, this blog addresses the 2nd biggest challenge for Customer Advisory Board (CAB) Program Managers – agenda design. I'd like to share a few best practices we've developed to help bring together an agenda that ensures value for all attendees.
When designing an agenda, we break down session content into four buckets:
Identify what you want to learn from your members. Your Executive....