Apparently according to the Internet, this week is Customer Service Appreciation Week, a week to hug your customer and all the people in your organization that help them. In addition, as is the way of high feasts and holidays, they all come along at once and the CXPA (Customer Experience Professionals Association) has decreed that today is Customer Experience Day.
I don’t mean to sound like the grumpy old Uncle that around the holidays shuffles around wondering why we make such a....