Over the past few weeks there has been an increased level of attention given to a recent court ruling from the state of Wisconsin – Nelson vs. Santander Consumer USA, Inc. While I do not wish to discuss my opinions on the ruling or provide legal advice about how agencies should interpret the ruling (or talk about the fact that calling a single consumer over 1,000 times might be a bad idea!), I did want to outline how SoundBite helps its clients find a viable solution for....