Get ready, because I'm going to ramble at bit.
I recently attended a networking meeting with about a dozen customer experience (CX) professionals and our topic of the day was metrics and measurement. We each shared some of the things we measure as part of our CX initiatives and I was impressed with the long list. Here are the items that were mentioned in no particular order (this is where I ramble):
Implementation performance, meeting customer KPIs, usage, adoption, willingness....