There were so many great articles on customer service yesterday that we thought a round-up was in order. Tell us, which one is your favorite and why?
• Inc.: 5 More Habits of Customer-Obsessed Companies
by Amy Buckner Chowdhry
Firms like Intuit, eBay, and PayPal are intensely focused on improving online user experience. Here's five more ways you can be, too.
• Inc.: 8 Steps to Squash a Customer's Complaint
by Matthew Swyers
Customer complaints are inevitable....