A new organization in our world recently bore its first fruit, of sorts. The Customer Experience Professionals Association (CXPA) hosted its first Member Insight Exchange in Boston on October 19th and 20th. It was thought-provoking, to say the least.
The CXPA, led by customer experience industry experts Bruce Temkin and Jeanne Bliss, is “a global non-profit organization dedicated to the advancement of customer experience management practices”, filling a role (as Bruce....