Customer Experience is the Foundation of Customer Loyalty

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rDialogue recently attended CRMC in Chicago along with a number of clients and industry friends. We heard from many wonderful speakers including Barnes & Noble, Jeff Klein from Harry’s (and Warby Parker), Luxottica, Ted Rubin and our client Valentino Vettori from Century 21 Department Stores. We had two fundamental takeaways, both reinforcing what we have been promoting for some time. More precisely, since we named our firm rDialogue as a way to extend the idea of Relevant....