At Safelite AutoGlass®, each of our markets tracks its own Net Promoter Score (NPS). At the end of the year, we followed up with our top 10 NPS markets to ask the general managers how they deliver customer delight.
Eric Poderys, General Manager for the Columbus market ranked No. 8 with an NPS of 87.0%!
1. What does customer delight mean to you as a market leader?
Customer delight means three things to all associates in the Columbus Market – delivering quality job performance to our....