At Safelite AutoGlass®, each of our markets tracks its own Net Promoter Score (NPS). At the end of the year, we followed up with our top 10 NPS markets to ask the general managers how they deliver customer delight.
Zeke Dexter, General Manager for the Anchorage market, ranked No. 9 with an NPS of 86.9%!
1. What does customer delight mean to you as a market leader?
Customer delight is the number one focus for myself and my associates. Through delighting our customers, we can....