We talk about a lot of things in the crazy, mixed up world of Customer Experience. Satisfaction. Recommendation. Easiness. We also talk about trust, but I don’t see it as a metric as often as the others. When dealing with someone, we know if we trust them but it’s hard to quantify. It probably works best as a relative measure, if that one organization is perceived to be more or less trustworthy than another. Either way, knowing you might have a trust issue in the market place....