SoundBite has been busy for the past few weeks, exhibiting at IQPC’s Call Center Week (CCW) and the NorthEast Contact Center Forum (NECCF). While the shows were on opposite sides of the country – some of us enjoying 100 degree heat outside of Caesar’s Palace while others caught a glimpse into the Patriot’s locker room in Foxboro, there were certain trends that I saw at both shows – namely the proliferation of the term multi-channel.
For some....