This past week brought yet another one of our regional events, this time in Minneapolis, where we were able to bring together CX professionals from a variety of organizations and industries to learn from each other. Did I mention it was also held at the new TopGolf location so we were able to get in a couple of hours networking and show off our golf skills? Or in my case, discover I have none.
Our keynote speaker was Ken Schmidt, former communications director for Harley Davidson and....