As every insurer today knows, the rise of digitalization and the always-on consumer has created a highly educated pool of fickle customers.
To win loyalty in this competitive industry, insurance companies must find ways to:
1. Communicate directly with customers as opposed to through agents
2. Communicate directly with customers as opposed to through agents
3. Establish a superior customer experience across all touchpoints
4. Simplify operational processes such as request to send missing....