On our blog, we’ve done a lot to recognize our employees who deliver on our customer service pledge. Recently, experts from Forrester Research, Inc., Harley Manning and Kerry Bodine, published a book on their research called, “Outside In: The Power Of Putting Customers At The Center Of Your Business,” and we’re proud to be included as a case study about the importance of formal and informal employee incentives. Following is an excerpt...
CASE STUDY: Safelite....