Consumers to Brands: We Want to Be a Part of Your Success

On top of our Voice of Customer (VoC) technology, InMoment supports a consumer insights panel and a team of data scientists who conduct regular research on a range of customer experience topics. We recently completed a study asking 644 North American consumers to rank six emerging elements of customer experience in order of importance. We also asked 131 customer experience professionals the same questions. In their responses, not only did we see where alignment and disconnects exist between....