Asurion runs a best-in-class transactional Voice of the Customer program that is dedicated to driving action and improving the customer experience. The insights collected from their program is used both to report performance and drive actionable insight on the Asurion side as well as to provide the network operations team with deeper insights to manage their network of repair technicians.
In this short video, Sarah Day, Senior Director, Customer Experience at Asurion gives her advice on....