For more than 90 years, Erie Insurance has been fulfilling its promise to customers to provide auto, home, business and life insurance rooted in the principles of honesty, decency, service and affordability.
In an effort to ensure ERIE was providing its customers with a seamless, efficient experience when moving through the claims process, the organization developed a survey program to learn about the experience directly from customers. Partnering with Confirmit, ERIE implemented an....