Confirmit Compass is a methodology that defines the maturity of a VoC program as part of a larger customer experience (CX) strategy, enabling businesses to map their activities according to five key elements; Vision, Design, Engagement, Action and Value.
Confirmit Compass is the industry’s only independently scientifically validated Customer Experience (CX) Program Maturity Assessment Model. In conjunction with Rockbridge Associates Inc. and professors from the University of Miami....