I often think in terms of quarters or three month increments and happen to be coming up on three months as a CX Consultant at Confirmit. To celebrate this milestone, I thought I’d take a look back and share what my experience has been like thus far.
First, to provide some additional context, let me detail what led me to Confirmit in the first place. Prior to coming here, I was responsible for building out an extensive Voice of the Customer (VoC) program for Silicon Valley Bank (SVB)....