Happiness means something a bit different to each of us. ToTony Hsieh, the CEO of Zappos.com, happiness means working for a company that you’re excited about, surrounded by people who feel the same way.
As a researcher, I read his book Delivering Happiness as a subliminal message to anyone working with customer satisfaction or loyalty data. Reading his book, it’s clear Tony set out to highlight his journey, not to write a comprehensive....