So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it?
In this webinar, Phil Durand from Confirmit and Bruce Temkin, CCXP Managing Partner & Customer Experience Transformist, investigated ways in which CX professionals can....